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Personality or Personality Disorder: Effective Communication with Difficult and Disruptive Employee
December 12, 2018 @ 9:00 am - 4:30 pm
Innovative and thriving organizations often have a diverse workforce comprised of creative, technical and analytical employees; however, as workers interact with each other, and healthy disagreements turn to disruptive and unresolved conflict, it’s not uncommon to hear more colorful terms like “narcissist”, “borderline” and “anti-social” being hurled about to describe difficult coworkers.
Leaders whether the supervisor, manager, team lead or CEO, are charged with various aspects of business operations. These responsibilities range from overseeing production to managing performance and conflict. Conflict, if ignored or not managed properly, can have a huge impact on employee productivity and can result in absenteeism, turnover, even litigation.
This workshop will explore work-related conflict from both a mental health and human resource management perspective. Adaptive and maladaptive behavior will be examined to help managers distinguish between personality traits and personality disorders. Strategies for managing conflict as well as mental health ethics and HR standards of conduct will also be discussed.